QUESTIONS& ANSWERSWhere is the product printed and finally assembled?100% in Burlington/Hamilton, Ontario, CanadaWhat is the minimum order?Some products, you can order as few as 1Can I combine all my order and ship all at once?Yes you can. Remember, if your order is $250 (before taxes) or mores shipping within Canada and USA is FREECan I pick-up the products in Burlington?YES. No contact pick-up will be arranged Monday to SaturdayCan I get a sample and how can I see how it fits?We take this pandemic very seriously and make sure that our teams and customer stay safe. That is the reason, we offer minimum orders at a low price. You can also printout our template and see how it fits. Our site is very transparent and we take every effort is explaining the details of the mask.How fast can you print them?Technically, if you place your print ready order before 10 am and request it for next day with a rush charge. We can.How good is the print quality? Incredibly nice. What material is better?CDC and Health Canada note you should have at least 2 to 3 layers and the mask is breathable, comfortable, easy to care, washable, have a nose bridge and have adjustable ear loop. EUREKA - WE HAVE IT ALL.If I was to bring you brand new fabric and line art design, can you sew a mask for me?As long as it is not trademarked, yes we can. Ask us to give you a quote.Do you guarantee delivery times?With a courier, yes. With Fed/Ex, Canada Post, DHL, UPS, they have posted Covid-19 notices. So possibly there may be delays. So far, they are very good.Can we return the product?We keep our site very informative. Times are very different due to pandemic. So you can’t return the products or get a refund. Make sure if you are looking at a large quantity, you order a few.Smart Loop Adjuster?We selected an adjuster that has the rubber a little form firmer and other slight differences that allow the user to modify the way they wear their mask as their preference. Since everyone has a different size and shape face, the ability to change the configuration is great. There is a lot of opinions and blur in the industry on the fit. Bottom line is these are only face covering and non medical.
ARE WE OPEN DURING THE LOCKDOWN?Yes, our mask custom mask, gaiter and face sheild are open but with a very strick social distancing rule.Pick-up?Yes, in Burlington, ON. Monday to Saturday but totally contactlessShipping within GTA?Shipping transit times within GTA is 2-3 business days, but we also offer courier service to many area at $23.95 and that takes 1 business day. Shipping within Canada?For custom face masks, maximum shipping rate coast to coast in Canada is only $17.95. Takes between 2-5 business days.Shipping within USA?All shipments are via UPS. Takes about 2-7 business days and with a flat rate of only $23.95.
CUSTOM FACE MASK FACTORY IS OPEN!Don’t know which face mask? Our ONLINE CHAT is here to help you.Click on the chat icon at the bottom of the page to chat with our Mask Factory Team!