QUESTIONS & ANSWERS Where are most of these products created? All of these products are printed in Canada. You will be amazed how we produce face masks as quick as same day if necessary. What is the minimum order? Many of our products have a minimum of 1. Can I combine all my order and ship all at once? Absolutely. Since it’s all done in-house, we have a lot of control. You can order several items and select pick-up and on the comment section, tell us to combine all your products and ship together. Our team will then give you a quote to ship it all together. Can I pick-up the products in Burlington? Absolutely. Due to Covid-19, we have no-contact pick-up organized. Due to crowding, you have to arrange a time with our team for pick-up. Shipping is available for all our products. How fast can you print them? We capable in printing these in less than an hour, but due to the number or order, we offer various speeds for printing. For up to 200, our standard production time is 5 business days after proof sign-off. Cut-off time each day is 11 am. How good is the print quality? AMAZING! Our RND has looked and many different ways and the most important factor we look at is breath-ability, fade resistant, fast drying and quality. In vapor technology, the ink actually turns into gas and then becomes almost part of the fabric. These is the main factor that makes it breathable. Since it is vapor technology, you have to make sure all fine lines are atleast 1 pt. thick and all fonts are larger than 10 pts. Since vapour turns into gas, it is not crisp as printing on paper. Digital and screen printing a full mask is a NO, since it will cover the fabric. Colour matching is not possible, since each mask is individually created. What material is better? Everyone has their opinion. We take into effect printing, washability and reusability. Bottom line is the more layers you have the better it is. Two of our top brands are our form fitting ones (4 layers) and our infinity filter ones. Both of those give you the option to add our 5 layer PM 2.5 filters. If I get your standard mask but would like it crimped on top and bottom to mold to nose and chin, can you do this? Currently yes. Minimum order is 25 and the cost is $4 per mask extra and allow about 4-5 extra days. Our seamstress will make that adjustment for you. Due to Covid-19, our staff and client safety comes number one. If situation changes and guidance from the health department, this service may end. Do you guarantee delivery times? Our courier service is available in most GTA areas and they are very reliable. Fed/Ex, UPS and Canada Post all have removed their deliveries guarantee due to Covid-19. These are challenging times. Give yourself enough time when you order. We just don’t use letter mail due to hygiene. We like to properly package these items. They are and will be your first line of defence. Can we return the product? As a company our return rate on any of our products in 2016 to 2019 was less than 1%. Because we take enormous care on all our items. All sales are final. Due to Covid-19, we simply can not take these products back for safety of our teams. I need a large quantity, how do I know how they will turn-out? Unfortunately there are so many companies out there that make it look like they produce and assemble in-house, so your fear is 100%. Advantage with us is that you have the ability to order 1 mask and if you want to see if we really print and assemble in-house select next business day. You experience our efficiency. What are our hours? Our production times are Monday to Friday. Our customer service, chat lines and design teams work every day. So feel free to reach out. What payment methods to you allow? We accept virtually all method of payment, but do not have allow any physical contact. So you can order online or you can send us e-transfer. Do you accept company cheques. Only with authorized companies. Unfortunately, we do not accept C.O.D.