QUESTIONS & ANSWERS
Where is the product printed and finally assembled?
100% in Burlington/Hamilton, Ontario, Canada
What is the minimum order?
Some products, you can order as few as 1
Can I combine all my order and ship all at once?
Yes you can. Remember, if your order is $250 (before taxes) or mores shipping
within Canada and USA is FREE
Can I pick-up the products in Burlington?
YES. No contact pick-up will be arranged Monday to Saturday
Can I get a sample and how can I see how it fits?
We take this pandemic very seriously and make sure that our teams and customer
stay safe. That is the reason, we offer minimum orders at a low price. You can also
printout our template and see how it fits. Our site is very transparent and we take
every effort is explaining the details of the mask.
How fast can you print them?
Technically, if you place your print ready order before 10 am and request it for next
day with a rush charge. We can.
How good is the print quality?
Incredibly nice.
What material is better?
CDC and Health Canada note you should have at least 2 to 3 layers and the
mask is breathable, comfortable, easy to care, washable, have a nose bridge and
have adjustable ear loop. EUREKA - WE HAVE IT ALL.
If I was to bring you brand new fabric and line art design, can you sew a mask
for me?
As long as it is not trademarked, yes we can. Ask us to give you a quote.
Do you guarantee delivery times?
With a courier, yes. With Fed/Ex, Canada Post, DHL, UPS, they have posted Covid-
19 notices. So possibly there may be delays. So far, they are very good.
Can we return the product?
We keep our site very informative. Times are very different due to pandemic. So
you can’t return the products or get a refund. Make sure if you are looking at a
large quantity, you order a few.
Smart Loop Adjuster?
We selected an adjuster that has the rubber a little form firmer and other slight
differences that allow the user to modify the way they wear their mask as their
preference. Since everyone has a different size and shape face, the ability to
change the configuration is great. There is a lot of opinions and blur in the industry
on the fit. Bottom line is these are only face covering and non medical.
© All rights reserved. Any part of this website can not be replicated.
All prices are in Canadian Dollars. Prices are subject to change without notice. View our site terms and conditions.
Production times are Monday to Friday.
ARE WE OPEN DURING THE
LOCKDOWN?
Yes, our mask custom mask, gaiter
and face sheild are open but with a
very strick social distancing rule.
Pick-up?
Yes, in Burlington, ON. Monday to
Saturday but totally contactless
Shipping within GTA?
Shipping transit times within GTA is
2-3 business days, but we also offer
courier service to many area at
$23.95 and that takes 1 business
day.
Shipping within Canada?
For custom face masks, maximum
shipping rate coast to coast in
Canada is only $17.95. Takes
between 2-5 business days.
Shipping within USA?
All shipments are via UPS. Takes
about 2-7 business days and with a
flat rate of only $23.95.
CUSTOM FACE MASK FACTORY IS OPEN!
Don’t know which face mask? Our ONLINE CHAT is here to help you.
Click on the chat icon at the bottom of the page to chat with our Mask Factory Team!