ARE THESE REALLY MANUFACTURED IN BURLINGTON, ON CANADA? Yes, these are all made at our facility in Burlington, ON Canada IF I ORDER BEFORE 12 NOON AS 2 BUSINESS DAYS, CAN I PICK-UP ON THE 2ND DAY? If you or order before noon and don’t require a virtual proof and the file is great to create yes. Order on Monday before 12 noon and pick-up on Wednesday by end of day. If you choose ship, it will leave our facility on Wednesday. CAN YOU PRINT THEM SAME BUSINESS DAY? Since everything is done in-house. Extreme same day rush, we really push it. Your order must be in by 10 am. The only trick is you have to make sure you give us a phone number that you answer, since our design and laser teams may call you for any complications. These are created Monday to Friday and not on statutory holidays. DO YOU USE RUBBER OR POLYMER FOR RUBBER STAMPS? We only use premium rubber and not polymer. It prints cleaner than rubber, last much longer and very durable. The difference is priceless. IS YOUR PRODUCT 100% GUARANTEED? Since it’s all done in-house. We have the ability to catch issues right away and quickly remake them if needed. If we didn’t create them per your proof or it was defective, well we will gladly re-make it. Simply return the damaged product and we will have it remade as a rush. CAN WE SEND YOU OUR ARTWORK? Absolutely. Vector files always work very well. What kind of file types can I send you: • You can send us MSWord® file (save it as a PDF) • JPEG, PNG, GIF (Make sure it’s in black and white and at 300 dpi - no half-tones) • PDF or SVG (Make sure all fonts are converted to curves) I HAVE A LOGO, BUT IT’S NOT A GREAT QUALITY CAN YOU FIX IT? Quick answer is yes. But not all logo’s are created equally. If it is a simply fix, it may not be much extra, but if it is complicated, it will be based on the time it takes. DO YOU PROVIDE FREE DESIGN SERVICE? BASIC SET-UP IS ALWAYS FREE WITH ALL ORDERS! • Your workable artwork - FREE • Add logo and text (Arial, times or standard fonts) - FREE • Create a mini custom form - Extra • Create a customized stamp - Extra • Fix my artwork - Extra EMBOSSER IMPRESSION QUALITY AND MATERIAL? We take quality and workmanship very seriously. Using high technology lasers, we really get our laser engineering team create amazing quality. Our standard is a heavy duty material specially designed to give you optimum quality impression. We also create brass dies for our vertical heavy duty impression embossers.